House rules

ERBUCA BED AND BREAKFAST HOUSEHOLD RULES

Arrival and departure Check in. On the day of arrival, guests can enter the room from 4 p.m.

Checking out. On the day of departure, the room must be vacated by 11:00. It is only possible to deviate from the above times in consultation. No refunds will be made in case of early departure. The rooms are located on the first floor. Erbuca B&B is therefore less suitable for disabled people.

During your stay Erbuca B&B welcomes you to enjoy our garden and for guests of room 1 and room 0 of the roof terrace. All guests can also use the covered terrace to the right of Erbuca B&B and the bench in front of the house by the ponds. Guests should avoid noise disturbance in and in front of the room. The room should be kept tidy. Times during which rest must be observed are from 11 p.m. to 7 a.m. Not allowed: Use by third parties of the bed & breakfast; Holding parties (in any form or capacity) Burning candles in the room; Cooking or heating dishes, drinks, etc. Smoking in the rooms, in the common areas or anywhere indoors. Smoking is allowed outside. Pets are not allowed. The owner/manager is not liable for damage, loss or theft of property of the guests. In case of disputes, all (legal) costs are for the account of the guests. All risks caused by guests with regard to a stay at Erbuca B&B are also for the account of the guests. Damage and loss of movable and immovable property of the owner/manager must be reported immediately by the guests and then reimbursed to the owner/manager. The instructions given by the owner / manager related to the stay in Erbuca B&B must be followed by the guests. In the event of violation of these terms and conditions, as well as inappropriate behavior, the owner/manager can deny and/or refuse access to Erbuca B&B with immediate effect, without further notification and statement of reasons and without refund of accommodation costs.

Complaints The guest is always entitled to submit grievances to Erbuca B&B by means of a complaint. Erbuca must always handle a complaint adequately and expeditiously, according to standards of reasonableness and fairness.